We would like to assure you of our dedication and commitment to cleanliness at every step of your journey. From arrival to departure, the ONYX Clean initiative redefines our operational hygiene and safety standards. In partnership with ECOLAB, a global leader in hygiene and safety, we have introduced numerous measures and initiatives that are focused on elevating the safety of our team members and guests.
We take compulsory temperature readings and you will be asked to complete an ONYX health and travel questionnaire.
Our protocols have been enhanced. We are sanitising high-traffic and common-touch areas hourly. To help you regularly wash your hands at any time throughout your stay, we have placed hand sanitisers in public areas.
Please make sure you maintain physical distancing from other guests, such as check-in queues. Furniture in the lobby and lift capacities have been minimised so you can observe safe distancing.
Our housekeeping team members wear masks and gloves when cleaning guest rooms, with UV-C wands used to further sterilise surfaces.
Seal of cleanliness
The ONYX Clean sticker is sealed on each guest room door to let you know that your room has been cleaned. Open with confidence.
Stringent hygiene and sanitation standards are implemented in all food preparation areas.
To maintain at least one-metre distance, tables and chairs in our outlets are rearranged. Worried about busy times like breakfast? Queue management is in place.
We will ask you for additional temperature readings when you enter a facility.
Equipment is regularly cleaned while hand sanitisers are placed in areas that are easily accessible.
Loungers and pool furniture are rearranged for safe distancing. We may ask that you reserve a sunbed space, gym session or other facilities.
Safety and hygiene guidance
Our professional planners can help with safety and hygiene measures on set-up, agenda planning and food and beverage presentation.
We thoroughly disinfect the venue and equipment. To meet with confidence, our high-traffic and common-touch areas are sanitised every hour. Please make sure you regularly wash your hands with the hand sanitisers that we have placed in public areas.
The safety of our team members is extremely important to us. Temperature readings are required as team members report for duty. We have also enhanced protocols for receiving bays, such as temperature readings for delivery persons and hygiene screening of vehicles and equipment.
Our team members regularly wash their hands. Contact points and heart-of-house corridors are regularly sanitised.
Please be assured that safe distancing among colleagues is enforced while wearing masks at all times.
The additional measures you can do to stay with confidence is to allow us to do temperature screenings. If you feel unwell before your stay, you should consult a doctor and rest at home. If you start to feel unwell during your stay, please contact us immediately.
Wash your hands regularly with the hand sanitisers placed in public areas. Please replace your mask if it is damp and do not reuse single-use masks. After disposing of your mask, wash your hands. Common-touch items, such as mobile phones, should also be cleaned.
Keep a distance from other guests while wearing a facemask. To avoid busy times at restaurants and facilities, we may ask for you to book in advance.
Our properties in Thailand have been awarded with:
- SHA by the Tourism Authority of Thailand (TAT) for having enhanced health and safety measures
- SHA PLUS certification is given by TAT to properties with over 70% of hotel employees vaccinated
- SHA Extra PLUS certification is granted by TAT to properties that meet SHA PLUS requirements and have partnerships with certified hospitals for COVID-19 tests
- The ‘Safe & Secure’ certification is awarded by World Travel & Tourism Council (WTTC) for adopting the SafeTravels global health and hygiene protocols